Refund policy

At Hooba Shop, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 10 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

The request must be made within 10 days of delivery.

The product must be unused and in its original condition.

The product should be returned with its original packaging and accessories where applicable.

Proof of purchase may be required.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photos or videos of the issue. We will review your request and, if approved, offer a replacement or refund.

Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method. The time for the refund to appear may depend on your bank or payment provider.

Return Shipping

For damaged, defective, or incorrectly shipped products, Hooba Shop may cover the applicable return shipping costs.

For returns due to change of mind or other customer-related reasons, the customer may be responsible for return shipping costs.

Non-Returnable Items

Products that have been used, damaged after delivery, or are otherwise not in resalable condition may not be eligible for return.

Contact

To request a return or refund, please contact us with your order number and details of your request.

Hooba Shop

Email:hoobashop@gmail.com